In order to establish the new Authorized contact, we would a document that would confirm the authorized signatory rights of the contact (for example, letter of authorization, power of attorney, board resolution, trade registry extract or similar). Once the Authorized contact is established, they can then let us know who should be appointed as the Primary contact. The contact roles can be defined as follows:
Authorized contact: the individual who has power of attorney and typically signs agreements (such as our Platform Agreement)
Primary contact: the main point of contact that we typically stay in touch with for account related updates. Can be appointed by the new Authorized user, once they are established.